REFUND & RETURN POLICY – HARMANA

At Harmana, we take great pride in the quality of our wellness products and ensure they are packed with care. Due to the nature of our products, we maintain a strict hygiene and safety policy.

1. Eligibility for Returns & Refunds

Returns or refunds are only applicable in the following circumstances:

  • Damaged on Arrival: If the product is received in a damaged condition.

  • Incorrect Delivery: If you receive a product different from what you ordered.

2.How to Claim a Refund or Replacement

To ensure a smooth resolution, please follow these steps:

  • Report Promptly: Issues must be reported within 48 hours of delivery.

  • Provide Proof: You must share clear images or unboxing videos of the damaged or incorrect product as evidence.

  • Verification: Once our team verifies the issue, we will initiate a replacement or a full refund, as applicable.

    3. Non-Refundable Situations

    We cannot offer a refund or return in the following cases:

    • Change of Mind: If you no longer wish to keep the product after purchase.

    • Opened Products: Any product that has been opened, tampered with, or partially used.

    • Shipping Delays: Delays caused by third-party courier partners beyond our control.

      4. Refund Process

      Once your refund is approved, it will be processed and credited to your original payment method within 7–10 business days.

      Customer Support

      If you have any questions or need to report an issue, please reach out to us: 📩 Email: Enquiry@harmana.in 📞 Phone/WhatsApp: +91 9933017259